Service Star Challenge

A branching call-centre simulation where the customer's mood changes with every answer.

Who it's for

Young customer support agents in high-volume call centres.

Creative direction and Storyline development, leading a voice actor, an animator and a graphic designer.

StorylinePremierePhotoshopElevenLabs

Support agents must listen to an upset customer, find the right policy and answer kindly, all while a timer runs.

Scripted role-plays and PDFs don't recreate that pressure, so new agents freeze on their first real call.

A ticking clock
Learners search a knowledge base for the answer while the timer keeps running, just like a real call.
A mood bar
Seven emotional states, from angry to delighted. Every reply moves the bar and changes the customer's voice.
Game-style look
Comic-book design, an animated intro and professional voice acting speak to a young audience.

Soft skills like empathy and calm can be practised and measured.
The engine is reusable: swap the script, voice and policies to create new call types.
Challenging enough to feel like a game, simple enough to never get in the way.